Shipping policy

Shipping Policy

Thank you for shopping with ARTISTBOXXX . We are committed to getting your glowww delivered quickly, safely, and reliably. Below are the details of our shipping policy:

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another notification when your order has shipped.

Shipping Rates & Delivery Times
We offer flat-rate and real-time calculated shipping options via trusted carriers like USPS, UPS, or FedEx at checkout. Delivery times and rates vary depending on your location:

  • Domestic Shipping (USA): 3–7 business days

  • Expedited Shipping: 1–3 business days (available at checkout)

  • International Shipping: 7–21 business days, depending on destination

Please note: Customs fees, duties, and taxes for international orders are the responsibility of the customer.

Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number. Please allow 24–48 hours for the tracking link to update.

Lost or Stolen Packages
ARTISTBOXXX is not responsible for lost or stolen packages marked as "delivered" by the carrier. If your package is missing, please contact the shipping carrier directly.

Shipping Delays
While we aim for prompt delivery, unexpected delays due to weather, holidays, or carrier issues may occur and are out of our control.

Need Help?
If you have any questions about your shipment, email us at info@artistboxxx.com and we’ll assist you as soon as possible.


Returns & Refunds Policy

At ARTISTBOXXX, we take pride in offering luxury beauty that travels beautifully. If something isn’t right, we’re here to help.

Return Eligibility
Due to the nature of our beauty products and for hygiene reasons, all sales are final and we do not accept returns or exchanges unless the item arrives damaged or defective.

Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@artistboxxx.com with the following:

  • Your order number

  • A photo of the item and packaging

  • A description of the issue

We will happily replace the item or issue a refund if eligible.

Refunds (if applicable)
If approved, your refund will be processed back to your original payment method within 5–10 business days. We’ll notify you once your refund has been issued.

Exchanges
We only replace items if they are defective or damaged. We do not offer exchanges for color or product preferences.

Shipping Costs
Shipping costs are non-refundable. In cases of approved returns for damaged goods, ARTISTBOXXX will cover return shipping.

Order Cancellations
To cancel your order, please contact us within 2 hours of purchase. Once your order has been processed or shipped, it cannot be canceled.

Need Help?
We’re here for you. Email us anytime at info@artistboxxx.com with questions about your order.